IT Technician

Loews Hotels•Miami Beach, FL

6d•Onsite

About The Position

Loews Miami Beach Hotel is seeking a motivated and technically skilled IT Technician to support the daily operation of hotel technology systems. In this role, you will provide hands‑on technical support, maintain critical POS and retail systems, and troubleshoot hardware and software issues to ensure seamless operations. This position is ideal for a service‑driven technology professional who thrives in a fast‑paced hospitality environment and is committed to delivering exceptional support to both guests and team members.

Requirements

Demonstrated knowledge of software and hardware operating systems, including Windows OS and Mac OS.
Experience supporting Retail POS and F&B POS systems (Micros).
Working knowledge of network architecture and system design.
Strong organizational, communication, and customer service skills.
Technically Proficient – You have a solid understanding of computer systems, networks, and software applications, enabling you to diagnose and resolve issues efficiently.
Solution‑Oriented – You approach challenges with a strong troubleshooting mindset and respond quickly to minimize downtime and operational impact.
Detail‑Focused – You demonstrate precision in system maintenance, documentation, and data handling, recognizing that small issues can have significant consequences.
Clear Communicator – You can confidently explain technical concepts to non‑technical users and provide clear, helpful guidance.
Service‑Driven Team Player – You are patient, approachable, and committed to delivering timely, high‑quality support while promoting teamwork and professionalism.

Responsibilities

Support the operation and maintenance of POS systems, including both hardware and software components.
Maintain and administer Micros systems, including database corrections, menu configuration changes, and historical data retention.
Troubleshoot, repair, or replace non‑operational and defective equipment across POS and retail systems.
Maintain retail systems in partnership with retail management to ensure proper configuration and functionality.
Establish and conduct preventive maintenance schedules for printers, PCs, and related systems.
Collect and manage hardware inventory, comparing physical assets to automated inventory records.
Maintain cleanliness and proper condition of all IT equipment and work areas.
Provide weekend support as part of a seven‑day IT coverage plan.
Notify appropriate individuals promptly of system issues or unusual operational matters.
Execute emergency procedures in accordance with hotel standards and support operational continuity.
Administer and comply with all Loews Hotels IT policies, standards, and procedures.
Attend required hotel meetings and training sessions and remain current on hotel information and system changes.
Promote teamwork, professionalism, and a hospitality‑focused approach in all interactions.
Maintain compliance with safety regulations, recycling initiatives, uniform and grooming standards, and hotel policies.
Exercise sound judgment, adaptability, decisiveness, and the ability to multitask in a dynamic environment.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.