IT Technician (Rhome, TX)
About The Position
Vector Tech Group, a Virtual Technologies Group company, is seeking a versatile Tier 2+ IT Support & Systems Engineer to support its expanding managed service provider operations. The role spans advanced end-user support and systems engineering, serving as an escalation point for complex technical issues while contributing to infrastructure deployments, network configurations, and systems administration. The position bridges physical hardware deployments and logical network configurations. The role is on site at the Rhome, Texas office or at client locations 1 to 4 days per week, depending on project and support needs. Local client dispatch and on-site deployment work require a valid driver’s license and reliable transportation.
Requirements
- 2 to 3 years of hands-on experience in IT support, systems administration, or network engineering; experience in a managed service provider environment is ideal.
- Proven ability to handle Level 2 end-user escalations, including advanced hardware, software, and peripheral troubleshooting.
- Practical experience managing and supporting Microsoft 365, Windows Server 2016, 2019, or 2022, Active Directory, and Group Policy.
- Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic routing and switching.
- Experience deploying, configuring, and troubleshooting physical hardware, including workstations, servers, and network switches.
- Ability to work on site at the Rhome, Texas office or client locations 1 to 4 days per week, as dictated by project and support needs.
- Valid driver’s license and reliable transportation for local client dispatch and on-site deployment projects.
Nice To Haves
- Familiarity with physical-layer deployments such as cable runs, patch panels, and server racking, and ability to configure logical-layer technologies such as switches, firewalls, and hypervisors.
- Exposure to Level 3 engineering tasks, including virtualization environments such as VMware or Hyper-V, or cloud migrations involving Azure or AWS.
- Experience configuring and managing enterprise-grade firewalls such as Fortinet, SonicWall, Meraki, or Cisco.
- Active relevant certifications, such as Microsoft 365 Certified: Modern Desktop Administrator, AZ-104, CompTIA Network+, CompTIA Security+, CCNA, Fortinet NSE 4+, or equivalent networking credentials.
- Hands-on experience with RMM and PSA platforms such as ConnectWise, Autotask, Datto, or Kaseya for ticketing, time tracking, and automated deployment.
- Exceptional documentation skills and ability to translate complex technical concepts to non-technical stakeholders during escalations.
Responsibilities
- Handle Level 2 end-user escalations, including advanced hardware, software, and peripheral troubleshooting.
- Manage and support Microsoft 365, Windows Server, Active Directory, and Group Policy environments.
- Participate in infrastructure deployments, network configurations, and systems administration.
- Deploy, configure, and troubleshoot workstations, servers, and network switches.
- Support local client dispatch and on-site deployment projects.
- Document technical issues and explain complex technical concepts to non-technical stakeholders during escalations.
Benefits
- Medical insurance plans
- Dental insurance
- Vision insurance
- Health savings accounts (HSA)
- Flexible spending accounts (FSA)
- Life insurance
- Short- and long-term disability insurance
- Paid time off and holidays
- 401(k) with employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
