IT Technician - 1st shift
About The Position
We are looking for a qualified IT Technician that will install and maintain desktop computer systems. You will also support users in configuring desktops to their requirements for email, MS Office, and network access. A successful IT Technician must have a thorough knowledge of desktop computer and the ability to configure standard office applications, the company ERP system, and custom applications for users. The ideal candidate will also have troubleshooting abilities, attention to detail, and excellent communication skill in working with network engineers and system operations members of the IT.
Requirements
- Proven experience as IT Technician or relevant position.
- Associates degree in technology related field OR equivalent combination of education and work experience
- Diagnostic and problem-solving skills at the desktop level.
- Ability to learn the company’s diverse computer systems to support desktop users.
- Knowledge of basic internet security and data privacy principles.
- Exceptional communication abilities (verbal, listening, and written).
- Aptitude for handling high-stress situations and fostering creative solutions.
- Skilled communicator; written, verbal and presentations.
- Strong interpersonal skills.
- Position requires strong organizational and time management skills.
- Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or eligible to obtain required authorizations from the U.S. Department of State due to ITAR/EAR regulations.
Nice To Haves
- 1-2 years of experience with technical support to internal users with hands-on experience supporting Microsoft Environments in a business setting
- Certification as IT Technician will be a plus (e.g., CompTIA A).
- Knowledge of networking fundamentals and DNS/DHCP would be a plus.
- Experience with Dell workstations, iPhone, Windows 10, Office 365.
- Motivated self-starter with the ability to learn and make independent decisions.
Responsibilities
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Basic troubleshooting skills in establishing connectivity at the desktops to the network and shared resources.
- Ensure security and privacy of networks and computer systems.
- Provide basic orientation and guidance to users on how to operate new software and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Tracks incidents in IT ticketing System when troubleshooting technical issues.
- Maintain records/logs of work performed.
- Provides support via phone, email, and face to face during standard business hours.
- Occasional after-hours work will be required as approved by your supervisor.
Benefits
- Medical, Dental, Vision – Generous company contribution, low cost to employee
- Life insurance – 100% company paid - covers employee, spouse and dependent children
- Generous Vacation Time
- 9 Paid Holidays
- Holiday Shut Down (Christmas thru New Year’s)
- Sick Time
- Annual Bonus (based on company meeting Key Results)
- 401k (Company matches up to 4%)
- ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
