IT Technician

BCCI•Sandy, UT

4d•Onsite

About The Position

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. This role involves assisting with the configuration and repair of computer hardware, deployment of new computers, and providing direct support to company employees for various computing problems and questions. The technician will troubleshoot, repair, maintain, install, and perform testing on computer equipment, peripherals, data communication, and network systems. They will exercise professional judgment to determine the appropriate level of maintenance required for issue resolution and handle vendor warranty claims. Additionally, the role includes support for desktop and mobile phone systems, including troubleshooting and setup for new users. This position may require occasional work after hours and on weekends.

Requirements

Associates degree in Computer Science or related work experience.
Must have experience with direct user support in a large, networked environment.
Must have experience installing and maintaining Windows 10 and Windows 11.
Experience setting up, configuring and maintaining accounts in Microsoft 365.
Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
Must have valid license and good driving record.
Type a minimum of 30 wpm.
Must have good written and oral communication skills.
Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
Occasionally lift 50 lbs.

Nice To Haves

Experience maintaining Windows Server 2016 and higher is a plus.
Previous technical training preferred.
Vendor certifications (A+, MCSE, CCNA, etc.) preferred

Responsibilities

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
Performs other related duties as assigned.
May be required to occasionally work after hours and weekends.