IT Technician (Help Desk - Linux Focus)

Skydio•Hayward, CA

1d•Onsite

About The Position

This is not a traditional help desk role. We’re looking for a highly technical, hands on IT Technician to support Skydio’s manufacturing environment in Hayward. This role is focused on deep troubleshooting, Linux support, identity systems, and network triage. You’ll be the frontline technical expert for employees, capable of diagnosing complex issues across Linux systems, identity platforms (Okta, JumpCloud), and on prem network infrastructure. This role is critical to keeping our manufacturing environment running smoothly and requires someone who is comfortable going deep technically while still being highly responsive and collaborative.

Requirements

4+ years in a technical IT support role (not entry-level help desk)
Strong hands on experience with Linux troubleshooting (required)
macOS and Windows support
Experience with Okta (SSO, MFA, lifecycle management)
Experience with JumpCloud or similar device management tools
Solid understanding of TCP/IP, DNS, DHCP
Solid understanding of VLANs, switching basics
Comfortable troubleshooting network drops
Comfortable troubleshooting port issues
Comfortable troubleshooting connectivity problems across endpoints
Strong problem solver who can go beyond surface level fixes
Comfortable working in a fast paced, high interruption environment
Proactive - identifies issues before they become recurring problems
Team-oriented and able to work closely with engineering and IT

Nice To Haves

Certifications (CompTIA A+, Network+, Linux+)
Experience in manufacturing or lab environments
Exposure to scripting/automation (Bash, Python, etc.)
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Responsibilities

Advanced Endpoint & OS Support (Linux first): Troubleshoot complex issues across Linux (primary), macOS, and Windows systems. Diagnose OS level problems (performance, services, networking, permissions, etc.). Support engineering and manufacturing workflows running on Linux machines. Perform system provisioning, reimaging, patching, and hardware diagnostics.
Identity & Device Management (Okta + JumpCloud): Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues). Troubleshoot SSO and access related issues across integrated applications. Manage devices in JumpCloud (reenrollment, policy issues, locked devices). Ensure endpoints are properly enrolled, compliant, and operational.
Network Troubleshooting & Support: Act as first responder for network related issues onsite. Troubleshoot connectivity problems (wired & wireless). Assist with switch troubleshooting (ports, VLANs, cabling issues), wireless network issues, and identifying outages or degraded performance. Partner with the Network Engineer on escalations and implementations.
Hands On IT Operations: Support hardware lifecycle (deployment, repair, replacement). Assist with manufacturing floor IT needs and rapid response issues. Own problems end to end, not just ticket resolution.
Documentation & Continuous Improvement: Document troubleshooting steps, fixes, and recurring issues. Contribute to internal knowledge base and process improvements. Identify patterns and proactively reduce repeat issues.