IT Technician
T. Baker Smith•Baton Rouge, LA
About The Position
The IT Technician delivers responsive, high-quality technical support to associates across all offices. This role ensures reliable technology operation by resolving incidents, fulfilling service requests, and supporting deployments and asset management. The Technician serves as the primary contact for local support needs while executing consistent processes and communication firmwide.
Requirements
- Associate degree in Information Systems, Computer Science, or related field; or equivalent experience in IT support.
- Two or more years of hands-on IT support experience, preferably in a multi-office environment.
- Proficiency in troubleshooting Windows systems, Microsoft 365, and enterprise applications.
- Strong communication, customer service, and documentation skills.
- Ability to manage competing priorities and maintain professionalism under pressure.
Responsibilities
- Resolve Support Requests Quickly and Professionally
- Deliver Consistent, Standards-Based End-User Support
- Maintain Accurate Documentation and Clear Communication
- Support System Staging, Deployment, and Asset Management
- Collaborate and Escalate Effectively with IT Peers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
