IT Technician
Bally's Chicago•Chicago, IL
•$24•Onsite
About The Position
Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River. It features 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, and a meetings and conventions campus. This role involves providing technical assistance and support to users, ensuring the security and integrity of systems, and maintaining workstations.
Requirements
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, internal and external customers.
Responsibilities
- Provide technical assistance to users, including set up and configuration
- Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets.
- Ensure the security, backup, recovery and disaster recovery plans are followed
- Sets up and maintains workstations including hardware/software configuration.
- Coordinate computer repairs and software upgrades with end-users.
- Other duties may be assigned.
Benefits
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K) Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
