IT TECHNICIAN
About The Position
We are seeking a competent individual to be part of our IT team. Responsible for front line support to all end users within tribal government, EDC and/or Grand Traverse Resort businesses. The IT Technician will serve multiple roles, providing technical support and assistance - whether on the phone as a call center representative or troubleshooting as the first line Level 1 Technician. Assistance will be provided via remote support (in office) and/or in person as an on-site technician. The IT Technician is responsible for problem resolution and closing out respective customer support work orders. Works with the IT Staff and other IT Technicians during problem resolution.
Requirements
- High School Diploma, GED or equivalent experience.
- CompTIA A+ Certification, equivalent certification or equivalent education/experience.
- Obtain Gaming License upon hire.
- Valid state issued Driver’s License and be insurable by the company’s insurance carrier.
Responsibilities
- Analyze and resolve 1st line support calls/tickets via the Help Desk and escalate calls/tickets when appropriate
- Accurately document troubleshooting steps and resolutions in the customer support ticketing system
- Troubleshoot and support end-user access to applications and data
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
