IT Technician - (62)

ABOUT IRONSMITH FIRE Ironsmith Fire•Collierville, TN

8d•Onsite

About The Position

Ironsmith Fire is a leading provider of fire protection design, fabrication, installation, inspection, and service. Our mission is to honor craftsmanship, protect lives and property, and provide peace of mind to our customers. Our core values—Effective Communication, Results-Driven, Disciplined, Professional, and Trustworthy—guide everything we do, including how we support our employees with reliable technology. Headquartered in Tennessee, we continue to expand across the Southeast and beyond. The IT Technician is a hands-on, individual contributor responsible for providing day-to-day technical support to Ironsmith Fire team members. This role focuses on end-user support, device setup, troubleshooting hardware and software issues, and assisting with the administration of company systems under the direction of the IT Manager. The IT Technician works closely with the IT Manager to support Microsoft 365, company devices, and core applications, ensuring employees have reliable, secure access to the tools they need to perform their jobs. This position does not have managerial or supervisory responsibilities and is expected to follow established processes while contributing to documentation and continuous improvement.

Requirements

Working knowledge of Windows 10/11 operating systems.
Basic understanding of iOS (iPhone and iPad) support.
Familiarity with Microsoft 365 administration tasks.
General understanding of networking concepts.
High school diploma or equivalent required.
Minimum of two (2) years of experience in IT support, help desk, or similar technical support roles.

Nice To Haves

Exposure to mobile device management (MDM) and RMM tools is a plus.
Basic understanding of Active Directory is beneficial.
Prior Managed Service Provider (MSP) experience is a plus.
Experience supporting Microsoft 365 environments preferred but not required.
Experience in construction, contracting, or field-based environments is a plus.

Responsibilities

Provide front-line technical support to end users, resolving common hardware, software, and connectivity issues (Windows OS, printers, mobile devices, peripherals).
Respond to and resolve IT support tickets in a timely, professional manner, escalating issues to the IT Manager as appropriate.
Support users with varying levels of technical ability, delivering clear and patient guidance.
Set up, configure, and deploy laptops, desktops, monitors, phones, and tablets for new hires and existing employees.
Assist with software installation, system imaging, updates, and device refreshes.
Support mobile device setup and basic troubleshooting for iPhones and iPads.
Assist with Microsoft 365 administration, including user setup, password resets, mailbox support, and basic licensing tasks.
Support general application administration and access requests for approved company software.
Follow documented procedures and contribute to documentation when gaps are identified.
Utilize Remote Monitoring and Management (RMM) tools to help maintain system health, apply updates, and support proactive maintenance.
Assist with basic security measures such as updates, patches, and endpoint protections under IT Manager guidance.
Follow established IT processes and troubleshooting steps.
Create or update documentation when processes are unclear or undocumented to support consistency and scalability.
Provide on-site IT support in the office environment Monday–Friday.
Assist with basic IT needs during internal meetings or setup of equipment as needed.
Occasional travel to other Ironsmith Fire locations may be required for hands-on support.