Co-Op/ IT Technician
Greater Cincinnati Behavioral Health Services•Cincinnati, OH
•Onsite
About The Position
GCBHS has an immediate opening for a Full-time Co-Op/ IT Technician to work at our Cincinnati office location. We are seeking a dedicated Co-Op/ IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various technical issues effectively. The IT Technician will work closely with end-users to ensure smooth operation of IT services and systems.
Requirements
- Proficiency in providing technical support for Microsoft operating systems and iPhone iOS.
- Strong understanding of VPN technologies and network administration principles.
- Experience with help desk operations and customer service best practices.
- Familiarity with Web Help Desk or similar ticketing systems for managing support requests.
- Ability to analyze problems effectively and provide timely solutions.
- Knowledge of mobile device management and support.
- Excellent communication skills, both verbal and written, to assist users in a clear and concise manner.
- Ability to Relocate to Cincinnati, OH 45206 before starting work (Required)
Nice To Haves
- GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
- Top Workplace every year since 2010
Responsibilities
- Provide first-level technical support for hardware and software issues, including troubleshooting and resolving user problems.
- Assist users with VPN connectivity issues, ensuring secure access to company resources.
- Support network administration tasks, including monitoring and maintaining network performance using tools such as Meraki.
- Manage help desk tickets through Solarwinds Web Help Desk, ensuring timely resolution of requests and incidents.
- Analyze user requirements and provide appropriate solutions for mobile devices.
- Collaborate with other IT team members to implement upgrades and new technologies.
- Maintain documentation of support processes, procedures, and user guides to enhance service delivery.
Benefits
- Paid Time Off and Sick Time
- Flexible work schedules
- Public Student Loan Forgiveness
- Comprehensive health insurance
- 403(b) Retirement with Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
