IT Technician - Onsite

Wire Experts Group Inc. • Naples, FL

1d • Onsite

About The Position

The IT Technician is responsible for providing day-to-day technical support and maintaining the organization’s IT systems and infrastructure. This role supports co owners with hardware and software issues, manages user accounts, and ensures the reliable operation of network, server, and cloud environments. The position also plays a key role in maintaining cybersecurity standards, troubleshooting system issues, and improving overall IT efficiency through user training and process improvements.
The ideal candidate is a customer-focused, detail-oriented professional with strong technical knowledge across Microsoft environments, networking, and infrastructure systems. Success in this role requires the ability to work independently, manage multiple priorities, and collaborate effectively to deliver reliable and secure IT services.

Requirements

• Great Communication and customer service skills.
• Strong organizational and time management skills.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• Experience supporting Microsoft environment, both on-prem and cloud.
• Experience troubleshooting issue locally and remotely.
• Experience with VLAN, VoIP, switches, routers, and VPN.
• Experience with RDP is required.

Nice To Haves

• Parallels RAS is a plus.
• Experience with Defender for end point, Intune, and other security EDR, XDR is a plus.
• Knowledge of SQL, BI or AI platform is a plus.
• Professional IT certifications (such as Microsoft or Comptia) are a plus.

Responsibilities

• Support users with hardware and software (such as Windows, Office365/Team/Sharepoint/OneDrive, Power BI, Eci M1, Solidworks) issues.
• Manage user accounts across different platforms.
• Manage and maintain infrastructure, both hardware (switches, routers, servers) and software (VMWare, Veeam, Windows, Azure, SQL, Papercut)
• Actively defend our network against threats and ensure compliance with established security policies and best practice.
• Ensure high level of customer satisfaction by clarifying customer needs and ensuring they are met.
• Reduce frequency of common help desk support issues through education/training of end users or through recommendation to management of potential areas of development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree