Onsite IT Support Technician

T2Group•Redondo Beach, CA

11h•Onsite

About The Position

T2 Group is hiring an Onsite IT Support Technician for a full-time onsite position in Costa Mesa. This role supports end users directly, resolves day-to-day technology issues, maintains accurate documentation in Freshservice, and follows established support processes from intake through closure. We are looking for someone with solid desktop support fundamentals, strong troubleshooting habits, excellent communication skills, and a service-first approach. The ideal candidate is professional, approachable, reliable, and eager to grow.

Requirements

2-4+ years of hands-on desktop, endpoint, help desk, or onsite IT support experience.
Strong Windows desktop support fundamentals, including hardware troubleshooting, software installation, workstation configuration, printer support, peripheral support, and endpoint maintenance.
Working knowledge of Microsoft 365, Entra ID, Intune, Okta, Freshservice, and common identity/access workflows such as password resets, MFA, group membership, and user provisioning support.
Familiarity with Apple device support concepts, including Apple Business Manager, device enrollment, inventory, and escalation workflows.
Solid networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic LAN troubleshooting.
Strong documentation habits and ability to keep support records accurate and current.
Excellent interpersonal skills. Must be patient, professional, approachable, and able to build trust with end users.
Strong follow-through, attention to detail, ownership, and ability to prioritize multiple requests.
Ability to follow established processes, ask clarifying questions, and escalate with clear supporting detail.
Must be able to work onsite in Costa Mesa each business day and meet client onboarding requirements.

Nice To Haves

Experience with Intune, Autopilot, endpoint management, application deployment, patching, inventory, or asset lifecycle processes.
Experience supporting Microsoft 365, Entra ID, Okta, MFA, access workflows, and endpoint compliance.
Experience supporting Apple devices and Apple Business Manager workflows.
Experience in a high-touch, client-facing onsite support environment.
CompTIA A+, Network+, Microsoft Fundamentals, Microsoft 365, or equivalent practical experience.

Responsibilities

Provide in-person, phone, and remote support for end-user issues, service requests, workstation setup, peripherals, mobile devices, shared office technology, and onboarding/offboarding tasks.
Troubleshoot Windows 10/11 endpoints, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, mobile devices, VPN, Wi-Fi, and common workplace technologies.
Use a consistent troubleshooting process: confirm the issue, determine impact, gather details, isolate likely causes, test the fix, communicate next steps, and document the outcome.
Support account, access, MFA, group, device, and endpoint workflows using Microsoft 365, Entra ID, Intune, Okta, Apple Business Manager, and Freshservice.
Create and maintain clear Freshservice records for support work, including issue details, troubleshooting notes, resolution steps, assets, and follow-up items.
Follow established processes for escalation, security, asset handling, device lifecycle, onboarding, offboarding, access requests, and service fulfillment.
Assist with workstation deployments, hardware replacements, application installs, printer/peripheral setup, desk moves, and user readiness.
Maintain endpoint, inventory, warranty, user, and asset information as assigned.
Contribute to knowledge base articles, checklists, and standard operating procedures.
Communicate clearly on active, urgent, recurring, or blocked issues.