IT Technician 5

State of Nevada•Carson City, NV

1d•Onsite

About The Position

This IT Technician V position is located within the Secretary of State’s Information Technology Division in Carson City. The incumbent will primarily monitor help desk support calls and email requests, ensuring all issues are properly documented and tracked through the help desk application. Responsibilities include identifying and resolving technical problems or referring more complex issues to higher-level technicians, providing support for desktop systems and peripherals, assisting with agency website updates, and performing Windows imaging and deployment of desktop systems. The ideal candidate will have prior experience providing help desk or desktop support and should demonstrate strong troubleshooting, customer service, and communication skills.

Requirements

Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience.
Working knowledge of installation, maintenance, and configuration of workstations and applications.
Working knowledge of network connectivity with regard to network interface cards, IP addressing configurations, and DNS settings.
General knowledge of IP addressing schemes and subnet configuration.
Ability to install and maintain work group operating systems.
Ability to identify and correct hardware and software problems.
Ability to provide effective customer service to users.
Ability to communicate effectively orally and in writing.
Ability to upgrade hardware components on the base unit.
Ability to configure applications for optimum performance.
Ability to establish and maintain effective working relationships with others.
Ability to interview users to identify needs and resolve workstation issues.
Strong troubleshooting skills.
Strong customer service skills.
Strong communication skills.

Responsibilities

Monitor help desk support calls and email requests, ensuring all issues are properly documented and tracked through the help desk application.
Identify and resolve technical problems or refer more complex issues to higher-level technicians.
Provide support for desktop systems and peripherals.
Assist with agency website updates.
Perform Windows imaging and deployment of desktop systems.
Participate in the development and revision of policies and procedures related to a functional area.
Review policies and procedures for changes applicable to IT.
Maintain operations, tasks, security, and/or functional area logs.
Review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
Provide network support for work group business functions.
Enable data transfer, peripheral sharing, and applications sharing within the work group to include wireless transport methods.
Perform duties in accordance with established standards for hardware, software, and work group functionality.