IT Technician - Tier II - IT25-22964

NavitasPartners • Belvidere, NJ

22h • Onsite

About The Position

Navitas Healthcare, LLC is seeking an IT Technician - Tier II for an exciting opportunity in Belvidere, NJ. This role involves providing Tier II technical support for library IT systems, troubleshooting hardware, software, and network issues, and performing system maintenance. The technician will also be responsible for documenting IT processes and providing on-site support across multiple library branches.

Requirements

• 3+ years Tier II IT support experience (public, education, or library environment preferred)
• Strong troubleshooting skills in hardware, software, and networking
• Experience with printers and print management systems
• Knowledge of Windows OS, Microsoft Office, TCP/IP, Wi-Fi, and Active Directory
• Strong documentation and communication skills
• Ability to handle multiple tickets and support requests
• Valid driver’s license and ability to travel within Warren County

Responsibilities

• Provide Tier II technical support for library IT systems (workstations, printers, servers, Wi-Fi, and public access computers)
• Troubleshoot and resolve hardware, software, and network issues
• Support and maintain print release station systems and related payment/print issues
• Perform system maintenance including updates, patching, and reimaging
• Document IT processes, troubleshooting steps, and system configurations
• Provide on-site support across multiple library branches as needed
• Collaborate with IT leadership and library staff to resolve issues efficiently
• Support Active Directory, routers, cameras, printers, and peripherals

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees