IT Technician Specialist

Cary Medical Center•Caribou, ME

1d•Onsite

About The Position

Position will provide technical support and assistance to resolve problems with the organizations computer networks and systems to include installing, maintaining, and troubleshooting standard PC and Network hardware and software. Position will work to resolve the majority of end-user and system issues relating to hardware and network equipment. Success applicants must have an in-depth understanding of PC hardware, peripherals, devices, and software applications and be able to independently install, maintain, and trouble-shoot PC’s. Success applicants may perform network infrastructure and maintenance tasks and may perform LAN administration and maintenance tasks. The IT Specialist is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to the end-user’s technical needs, understand their problems and implement solutions.

Requirements

Minimum Associates in Science in Information Systems
Availability: Days, evening shifts, weekend rotations, on-call availability, and holidays.

Nice To Haves

bachelor’s in science in Information Systems preferred.
Industry Certifications related to the position preferred.

Responsibilities

Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues, either on-site or remotely.
Walk end-users through the problem-solving process.
Repairing or replacing damaged hardware.
Assists in the installation of network infra-structure equipment including cabling plants, communications backbone equipment, and telecommunications hardware.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Identify and suggest possible improvements on procedures.
Evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems, installing and maintaining computer hardware, software, and peripherals in the network and/ or multi-platform environment.
Implements backup and recovery procedures.
Assists in monitoring and troubleshooting of LAN and WAN system performance and resolving communications and networking problems.
Complies with all local, state, and federal laws, regulations, and requirements
Perform other related duties as assigned