IT Specialist
AHC Inc•Arlington, VA
•$60,000 - $70,000•Hybrid
About The Position
The IT Specialist is responsible for providing technical support to staff, troubleshooting IT issues, and assisting with the maintenance of the company's IT infrastructure. This mid-level role involves working with various technologies and platforms to support the organization's needs.
Requirements
- Minimum 3 years of experience.
- Intermediate level proficiency in Microsoft platforms such as Office, Exchange, Admin Portal, Azure, SharePoint, and Intune to perform day-to-day IT operations tasks.
- Working knowledge of Microsoft Defender to perform email management
- Experience using Ninja One to conduct remote support for end-user support.
- Intermediate level knowledge of Meraki platform to conduct basic network troubleshooting
- Strong problem-solving skills and the ability to troubleshoot basic IT issues.
- Excellent communication and time management skills.
- Ability to work independently and as part of a team.
- General understanding of internet protocols including DHCP, DNS, SMTP, POP3, IMAP, MAC.
- Knowledge of basic TCP/IP troubleshooting.
- Experience troubleshooting wireless access points.
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.
- BA or BS in Computer Science or related field preferred
- 4 years of experience providing IT support
- Preferred certifications: A+, Net+, MCP.
- Working knowledge of ITIL practices and principles.
- Strong customer service orientation.
Responsibilities
- Manage ticket queue for first-level support for all IT-related issues, including hardware, application/software, and network problems.
- Respond to help desk tickets, emails, and phone calls in a timely manner.
- Monitor and manage help desk tickets to ensure timely resolution of issues.
- Assist with the setup and configuration of new hardware and software.
- Troubleshoot and resolve issues with desktop PCs, printers, and peripheral devices.
- Document all support activities and resolutions.
- Assist with the maintenance of Windows-based servers and network infrastructure.
- Support the administration of Microsoft Office, Exchange, Azure, SharePoint, and Intune.
- Help monitor and maintain network devices, including Meraki devices.
- Provide technical assistance to over 100 users and support the management of 300 devices and 40 printers.
- Assist with the creation of tailored IT solutions for respective departments to enhance their operational efficiency.
Benefits
- medical, dental, and vision coverage
- a health reimbursement account (HRA) for eligible employees
- employer-paid life insurance
- employer-paid short- and long-term disability coverage
- health and dependent care flexible spending accounts (FSA)
- a 403(b) retirement plan with employer matching and discretionary contributions
- voluntary benefits such as pet insurance, life and AD&D, identity theft, and legal coverage
- transit and cellphone stipends
- free parking
- mental health support including an Employee Assistance Program (EAP)
- paid federal holidays, including time off during Christmas week
- paid vacation and sick leave
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
