IT Technician Intern

BorgWarner•Arden, NC

10d•Onsite

About The Position

The IT Technician Intern is primarily responsible for the IT Customer environment. This role executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g., audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.

Requirements

Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
Strong customer focus and service delivery
Proactivity for tracking and connecting people
Process management
Drive for results
Listening and action oriented
Comfortable presenting technical topics to technical and non-technical associates
Problem solving with functional / technical skills
Ability to engage and work with outside vendors or partners
Self-motivated with strong work ethic
Ability to understand local operations but also learn and understand the global enterprise
Expertise and practice with a manufacturing environment

Responsibilities

Helps to build and maintain good relationships with staff and IT infrastructure teams
Tracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from users
Ensures quality services are performed to the agreed SLA
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
Understands Incident, Problem and Change Management principles
Ensures first class IT Service Delivery across locations for infrastructure services
Ensures that remote and on-site support issues are resolved to customers satisfaction
Support the setup of processes around Service Management
Obtain and update ticket reports to create Service Delivery insides
General Computer Desktop & Laptop support
Configure new and existing devices according to corporate standards for deployment
Desktop Application installation and troubleshooting
Maintain Licenses Management and version control
Hardware Refresh Project involvement
Maintains client security settings (e.g. admin rights, software installs, etc.)
Support staff by phone, email, chat, etc.
Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
Support of Local Production/Manufacturing Connectivity
Printer installation, configuration & support