IT Technician III - Mobility Support Desk

EchoStar•Centennial, CO

12h•Onsite

About The Position

EchoStar is seeking a Mobility Support Desk Technician to address ongoing technical friction that disrupts daily operations across nationwide operations. This role manages the end-to-end device lifecycle and resolves critical mobile technology failures. Through immediate technical intervention and seamless provisioning, this role ensures uninterrupted connectivity for essential workforce tools. Success in this role involves delivering one-contact resolution for technical inquiries and mobile issues across phone, email, and chat channels, diagnosing and resolving software, hardware, and network failures across Android and iOS platforms, executing daily staging, MDM enrollment, QA testing, and software provisioning for new hire and replacement mobile devices, maintaining data integrity across wireless carrier billing portals, Workspace One MDM, and ServiceNow systems, and applying AI literacy tools to streamline mobile troubleshooting workflows and accelerate ticket resolution times.

Requirements

Bachelor’s Degree or equivalent combination of education and experience
2 years of experience in mobile device management, technical helpdesk support, or IT operations
Mobile Device Management (MDM) platforms such as Workspace One
IT Service Management software such as ServiceNow
Android and iOS enterprise deployment and support
Advanced technical troubleshooting capabilities for mobile operating systems, hardware, and wireless network configurations
Expertise in mobile device management platforms, software provisioning portals, and service desk management tools
Strong analytical, root-cause problem solving, and customer service abilities with focus on precision
Effective written and verbal communication skills across all organizational levels
High adaptability and self-motivation to navigate fast-paced, dynamic operational environments
Practical AI Application skills to enhance operational efficiency and automated diagnostic workflows

Responsibilities

Deliver one-contact resolution for technical inquiries and mobile issues across phone, email, and chat channels
Diagnose and resolve software, hardware, and network failures across Android and iOS platforms
Execute daily staging, MDM enrollment, QA testing, and software provisioning for new hire and replacement mobile devices
Maintain data integrity across wireless carrier billing portals, Workspace One MDM, and ServiceNow systems
Apply AI literacy tools to streamline mobile troubleshooting workflows and accelerate ticket resolution times