IT Technician II

TEKsystems•St. Louis, MO

1d•$50,000 - $60,000•Onsite

About The Position

Join a Wealth Management company to support the IT department, as an IT Technician 2. The IT Technician 2 will provide technical support for end-users and clients. The Technician 2 will maintain excellent customer service while dealing with technical problems. Think of the role as providing "white-glove" service!

Requirements

Windows
Printers
A/V
Tickets
IT Support
Service Desk
Troubleshooting
Desktop

Nice To Haves

Financial Services
White-Glove
Tier 1/2
Support
Team
End-User

Responsibilities

Perform technical troubleshooting and diagnosis.
Discover root cause of issues and provide timely solutions.
Ensure operational downtime is minimized by responding to occurrences promptly.
Follow formal resolution steps.
Document technical resolutions and fully log incidents.
Log full troubleshooting steps taken to resolve incidents.
Repair hardware and support workstation issues.
Setup accessories and peripheral equipment.
Deploy services and setup proprietary applications on devices.
Setup conference rooms for high-profile meetings both onsite and virtual.
Provide first-level troubleshooting and basic technical support services to end-users or computers.
Install, monitor, and maintain existing or proposed telecommunication systems.
Serve as the First Responder to event alerts triggered when monitored applications, hardware, services, procedures, jobs, and file transmissions reach a pre-defined threshold that indicates an exception which must be responded to and resolved.
Serve as a technical escalation point within the IT Service Desk function, and respond to multiple channels reporting incidents and requests.