IT Technician II
About The Position
This role ensures compliance with Advocate Health IT standards, preemptively identifies variations from standards and potential technology issues, and participates in change control activities. The IT Technician II performs software installation using defined Advocate Health processes and tools, and proactively ensures the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports. They follow the Advocate Health ITAM process for device removal, including inventory management. This position operates as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. The role involves communicating with project management and leadership teams regarding updates, potential risks, or concerns that may impact assigned projects, and supporting Field Services Strategic Initiatives that align with overall organizational goals. Additionally, the IT Technician II builds and maintains relationships through rounding and consulting with Site Leadership, establishing meaningful stakeholder relationships targeted at improving productivity and engagement between IT and business partners. They must be able to represent IT to site and local leaders in situations such as meetings, rounding, and safety huddles, and participate as a site representative on Advocate Health enterprise-wide technical oversight committees and teams.
Requirements
- Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field.
- 3 year of experience in a complex IT operating/support environment.
- Must have excellent interpersonal and technical skills.
- They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
- Must have excellent interpersonal and technical skills.
- Excellent written and oral communication skills
- Strong customer service skills
- Excellent problem-solving skills
Nice To Haves
- Preferred background in Healthcare, Customer Service or Technology.
Responsibilities
- Ensures compliance with Advocate Health IT standards.
- Preemptively identifies variations from standards and potential technology issues.
- Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes.
- Perform software installation using defined Advocate Health processes and tools.
- Proactively ensure the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports.
- Follows Advocate Health ITAM process for device removal, including inventory management.
- Operates as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices.
- Communicates with project management and leadership team regarding updates, potential risks or concerns that may impact assigned project.
- Support Field Services Strategic Initiatives that align with the overall organizational goals.
- Building and maintaining relationships through rounding and consulting with Site Leadership.
- Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners.
- Must be able to represent IT to site and local leaders in situations such as meetings, rounding, and safety huddles.
- Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
