IT Technician II - End User Technology

Pasco County • Dade City, FL

1d

About The Position

As part of the Operations and Support Services team, the IT Technician II provides technical support for end-user computing and communications equipment and software. The position performs second-level technical support for Pasco County production operations.

The role supports and troubleshoots computers, telephones, network and telecommunications systems, software, mobile devices, printers, and scanners. It also assists users and coworkers, coordinates equipment maintenance with vendors, and updates procedural documentation. Employees may be assigned duties outside their normal scope, location, or schedule before, during, or after an emergency.

Requirements

• Associate degree in Computer Science or a related field from an accredited college or university, or a high school diploma or equivalent plus two years of experience installing, configuring, and troubleshooting end-user technologies and networks.
• Ability to support software and productivity applications, including Microsoft 365, Teams Calling, and select proprietary applications.
• Ability to support Windows 11 and mobile device platforms.
• Ability to troubleshoot, repair, and perform preventive maintenance on PCs, laptops, printers, and scanners.
• Ability to set up, support, and troubleshoot remote office VPNs.
• Ability to image, inventory, and deploy devices using enterprise systems.
• Ability to follow established standards and suggest improvements.
• Superior communication and interpersonal skills.
• Exceptional analytical and troubleshooting abilities.
• Ability to accurately perform detailed tasks and adapt to changing work processes.
• Ability to communicate effectively through verbal, written, and visual communication.
• Must possess a valid Florida driver's license.
• CompTIA A+ certification or an equivalent technical certificate is required if the applicant does not have an associate degree.

Nice To Haves

• Experience writing user documentation.
• Experience with VoIP telephone systems.
• Experience with smartphone email integration.
• Experience with Android and iOS operating systems.
• Experience with wireless hotspots (MiFi).
• Experience with Microsoft Windows Server Active Directory and Microsoft Active Directory administration.
• Experience with Microsoft SCCM.
• Experience with IP addresses, subnets, and VPN tunneling.
• CompTIA A+ certification or an equivalent technical certificate is preferred.

Responsibilities

• Provide hardware and software support for PCs, telephones, and network and telecommunications systems, including installation, configuration, upgrades, and troubleshooting.
• Serve as the point of contact with vendors to schedule and coordinate preventive maintenance on computer and peripheral equipment.
• Advise, train, and assist end users and fellow employees on system operations and usage.
• Update documentation manuals with new procedures and modifications to existing procedures.
• Perform other duties as assigned.
• Support Pasco County production operations with second-level technical support.
• During emergencies, work as needed and potentially perform duties outside the normal scope of the position, location, or work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree