IT Technician I

FARMERS BANK & TRUST COMPANY OF MAGNOLIA • Texarkana, TX

5d • Onsite

About The Position

The IT Technician I is responsible for providing Tier 2 day-to-day operational support to end users regarding hardware, software, networking, and troubleshooting user issues.

Requirements

• 12 to 18 months related experience and/or training.
• Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
• Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.
• Must provide Service with HEART to internal customers/co-workers.

Responsibilities

• Provide Tier 2 support for Information Technology issues related, but not limited to: Laptop and desktop computers. Network equipment. Server hardware and software. Voice-over-IP telephony system. Other hardware/peripherals. Microsoft 365 Miscellaneous applications
• Research and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.
• Ensure problem and solution documentation, creating and managing content for support knowledgebase.
• Assist the Facilities department if needed, including general site maintenance, moving and reconfiguring office furniture and equipment, and performing branch maintenance at all locations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree