Technician I: IT (On-site, Full-time)
About The Position
Pagosa Springs Medical Center (PSMC) is seeking a customer-focused and technically skilled IT Technician I to support day-to-day healthcare IT operations across the organization. This position provides technical assistance to end users in person, by phone, and remotely. The IT Technician I is responsible for troubleshooting hardware, software, networking, and system issues; supporting Help Desk operations; maintaining IT equipment and inventory; and assisting with installations, upgrades, and routine maintenance activities. The ideal candidate enjoys problem solving, works well in a fast-paced environment, and takes pride in providing excellent customer service to internal users throughout the organization.
Requirements
- High school diploma, or equivalent
- Minimum two (2) years of IT experience required
- Current AHA BLS (Heartsaver) certification required
- Strong troubleshooting and problem-solving skills
- Advanced computer skills required
- Ability to define problems, collect data, and provide reports
- Ability to manage multiple priorities and deadlines
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Experience with: Microsoft operating systems, Hardware troubleshooting, Networking fundamentals, Software support, Remote support tools
Nice To Haves
- Associate’s degree in Computer Science, Electronics, Information Technology, or related field preferred
- Equivalent education, training, and/or experience will also be considered
Responsibilities
- Serve as the primary point of contact for Help Desk support requests
- Provide Tier 1 technical support to end users throughout the organization
- Troubleshoot and resolve issues related to: Computers, Software, Printers, Mobile devices, Networking, Peripheral equipment
- Escalate complex issues to other IT team members as appropriate
- Install, configure, maintain, and troubleshoot hardware and software systems
- Perform preventive maintenance and minor repairs on IT equipment
- Assist with software installations, upgrades, updates, and backups
- Configure commonly used software applications and user workstations
- Maintain inventory of hardware and software assets
- Assist with documentation of vendors, systems, and IT processes
- Read technical manuals and utilize diagnostics tools to investigate issues
- Assist with maintaining compliance with IT policies and procedures
- Provide exceptional customer service to internal users
- Communicate technical information effectively to both technical and non-technical users
- Maintain timely communication and follow-up on support requests
- Work collaboratively with departments throughout the organization
- Assist with IT projects, deployments, and operational initiatives
- Support multiple priorities in a fast-paced healthcare environment
- Participate in on-call support as assigned
- Provide summary information and updates to leadership when requested
Benefits
- Generous paid time off
- Separate sick leave
- Health, dental, vision, life and AD&D insurance
- Long-term disability and option for short-term disability
- Retirement plan with employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
