IT Technician I

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Enterprise Operations Team provides first contact customer service for system critical operations. We monitor a full range of console and peripheral computer operations across multiple hardware platforms and operating systems. This position demonstrates a high degree of technical knowledge of infrastructure, communication processes, and supports system defined objectives relative to the company’s business and healthcare requirements. As an IT Technician I you are responsible for overseeing the training of junior members of the team on all areas of responsibilities. Promotes teamwork by involving others, delegating assignments and encouraging them to contribute their strengths to the team. Responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determines requirements and co-ordinates the course of action with the various information technology departments. This is an onsite position located in Phoenix at Banner University Medical Center - Phoenix. Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

Requirements

High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity.
Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups.
Requires communication and presentation and organizational skills to engage technical and non-technical audiences.
Requires ability to communicate and interact across all services and at various levels.
Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.

Nice To Haves

Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.

Responsibilities

Overseeing the training of junior members of the team on all areas of responsibilities.
Promoting teamwork by involving others, delegating assignments and encouraging them to contribute their strengths to the team.
Responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determining requirements and co-ordinating the course of action with the various information technology departments.
Supporting business planning, tactical execution, and business integration in assigned technology area.
Ensuring customer satisfaction for all IT activities and support services.
Acting as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems.
Supporting some company Information Technology infrastructure, networks, hardware and applications.
Providing cross coverage for Help Desk, Desktop Support or Audio/Visual teams.
Maintaining basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.
Following established guidelines and procedures to troubleshoot information technology issues.
Applying basic instructions and procedures to solve non-complex problems.
Choosing the best alternative from a group of known possibilities.
Referring complex problems to others when solutions are outside typical alternatives.
Providing service to customers, meeting standards and guidelines.
Responding promptly to all requests.
Responding to standard requests from internal and/or external customers.
Interacting primarily with department peers and/or personnel.
Keeping and maintaining assigned work areas clean and in an orderly manner.
Completing assignments within established procedures.
Frequent review of work results.
Deviating from prescribed procedures only with permission.
Maintaining current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
Taking high level responsibility for selected information systems.
Performing work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines.
Having decision-making authority for projects and applications and working at peer level across diverse areas and multiple states.
Participating in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supporting functions company-wide.