IT Technician I
CareAbout•Everett, WA
•$22 - $28•Hybrid
About The Position
An IT Technician is responsible for providing first level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician responds to and tracks user requests and solutions via an automated Helpdesk System.
Requirements
- College degree in an IT-related program
- 1-3 years of related experience
- CompTIA A+ certification
- Basic to Intermediate knowledge in the configuration, installation, and troubleshooting of Windows 10/11 and Cisco Phone Equipment.
- Basic to Intermediate knowledge of PC and laptop hardware.
- Basic to intermediate knowledge in mobile smartphones, iPhone, Android.
- Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.
Responsibilities
- Provides accurate and creative solutions to user problems.
- Enhances and develops quality support methods and communication skills through coaching and feedback.
- Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Researches, resolves, and responds to questions received via phone calls and emails in a timely manner.
- Participates in team projects that enhance the quality or efficiency of help desk service.
- Logs calls and documents the issue, all user communication, and the solution of the incident through the Helpdesk ticketing system.
- Identifies recurrent problems and helps users to resolve them.
- Troubleshoots problems encountered by staff members, user accounts, email, and user profiles creation/management.
- Prepares computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
- Suggests improvements and upgrades to hardware and software.
Benefits
- Health/Dental/Vision Insurance Plans
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Paid Sick and Bereavement Leave
- Employee Assistance & Telehealth Programs
- Telework when applicable.
- Training & Development Programs
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
