IT Technician / Help Desk Support Specialist
About The Position
Tyree Oil is seeking a dependable and customer-focused IT Technician / Help Desk Support Specialist to join their team. The ideal candidate will have a minimum of two (2) years of hands-on IT support experience and a strong commitment to providing excellent technical assistance to end users. Experience with NetSuite ERP is highly preferred. This role is responsible for troubleshooting hardware, software, network, cardlock locations, and user account issues while ensuring timely resolution of support requests. The successful candidate will be a proactive problem solver with strong communication skills and a service-oriented mindset.
Requirements
- Minimum 2 years of experience in an IT Support, Help Desk, or IT Technician role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience troubleshooting hardware, software, networking, and peripheral devices.
- Familiarity with Active Directory and user account management.
- Excellent customer service and communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong problem-solving and analytical skills.
Nice To Haves
- Experience supporting NetSuite ERP applications and users.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing systems and remote support tools.
- CompTIA A+, Network+, or similar certifications are a plus.
Responsibilities
- Provide first and second-level technical support for desktop, laptop, mobile device, printer, and software issues.
- Respond to help desk tickets, phone calls, and user requests in a timely and professional manner.
- Install, configure, maintain, and troubleshoot computer hardware and software.
- Support Microsoft 365 applications, user accounts, email systems, and network connectivity.
- Manage user access, permissions, and password resets.
- Assist with onboarding and offboarding employees, including equipment setup and account provisioning.
- Troubleshoot and support business applications, including NetSuite ERP, and oil and gas industry software.
- Document technical issues, resolutions, and procedures within the ticketing system.
- Perform routine maintenance, updates, and system monitoring.
- Escalate complex issues to senior IT staff when necessary.
- Maintain inventory of IT equipment and software licenses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
