IT Help Desk Specialist

Integrity • Austin, TX

2d • Onsite

About The Position

Great opportunity for a customer service oriented, tech savvy individual looking for an entry level Help Desk role in a growing financial services organization. The main objective is to provide knowledgeable, friendly, and responsive end-user technical support of hardware and software issues via telephone and in-person resolution. Ideal role for a self-starter who enjoys helping others and working with technology.

Requirements

• Professional, courteous, friendly demeanor and exceptional customer service skills
• Excellent working knowledge/experience with Windows and Apple O/S is required
• Strong familiarity with desktop applications, commonly used applications – MS Outlook, Browsers, and other cloud-based services
• 1-3 years prior experience in customer facing support role, preferable with technical / help desk services
• Strong analytical and problem-solving skills (essential)
• Strong technical aptitude, attention to detail and follow-up skills
• Ability to work in an extremely fast-paced startup environment with varying duties assigned
• Familiarity with Azure, 365, Egnyte, Hardware
• Candidate is required to perform background check including credit and FINRA fingerprinting.

Responsibilities

• Actively monitor and promptly respond to IT support requests from employees and customers during scheduled hours
• Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals
• Provide support to customers, primarily for email client and internet browser configuration and support of specific company sponsored applications
• Utilize remote desktop (TeamViewer) to access and resolve IT service items of remote users
• Resolve OS and applications support items primarily on Windows based PCs; some Apple OS
• Configure, and support computers and peripherals for internal and external employees
• Establish, utilize and maintain the IT support ticket tracking solution (Jitbit)
• Onsite presence during scheduled business hours required
• No travel
• Other duties and projects as assigned

Benefits

• Downtown Austin location
• Free drinks and snacks
• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed