IT Technician Co-op
About The Position
Mirakl is seeking an IT Technician Co-op for a 6-month program starting in January 2027, based in Boston. This role is part of Northeastern University's cooperative education program and requires candidates to be enrolled and eligible for co-op credit. The IT Technician Co-op will be a central, high-visibility role within the IT team, directly impacting every team across the company by equipping employees globally with the necessary tools, access, and support. Mirakl, founded in 2012, is a leader in marketplace innovation, empowering businesses to compete in the platform economy. Their operating system includes an enterprise marketplace solution, AI-powered multichannel selling, retail media, and agentic commerce infrastructure. With dual headquarters in Boston and Paris, Mirakl supports over 450 marketplaces and a network of 100k+ sellers globally. The company has over 750 employees in 9 offices worldwide and values teamwork, efficiency, excellence, continuous learning, and client success.
Requirements
- Comfortable supporting both Mac and PC environments
- Familiar with Microsoft Office 365, Zoom, and Google Workspace (GSuite)
- Strong communication skills and a service-oriented mindset
- Detail-oriented with an interest in learning key technologies
- Comfortable working within international, fast-paced teams
- Candidates must be enrolled Northeastern co-op students eligible for co-op credit
Responsibilities
- Install and configure hardware including Mac, Linux, and Windows laptops and iPhones for employees
- Create and manage tool access for new hires across Jumpcloud, Jira, Gmail, Wiki, and more
- Manage Office 365 and Zoom video licenses
- Repair and maintain equipment and handle after-sales returns with internal teams and external providers
- Maintain the operational state of Zoom Rooms and video conferencing setups
- Manage IT inventory and ensure accurate tracking of all assets
- Provide daily hands-on support to employees across the office
- Support network patching and switch/WiFi configuration
- Participate in the administration of the Jumpcloud directory and definition of GPOs
- Support the deployment, configuration, and ongoing administration of AI tools used by employees across the company
Benefits
- Hourly Pay Range: $25—$25 USD
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
