IT Technician 5 – Office of Information Technology

Nevada System of Higher Education • Reno, NV

7d

About The Position

The University of Nevada, Reno is recruiting an IT Technician 5 for the Office of Information Technology (OIT) – User Services. As a member of the Endpoint Services team, this position supports the deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across the University’s central campus and offsite locations.

The position supports institutionally managed desktops, laptops, tablets, smartphones, printers, and related peripherals. It diagnoses and resolves hardware, software, operating system, connectivity, authentication, and peripheral issues, and installs, configures, and troubleshoots enterprise, academic, research, and specialized applications.

The technician uses enterprise endpoint management, remote monitoring and management (RMM), and remote support tools to provision, configure, monitor, maintain, secure, and troubleshoot devices. Duties may include operating system and application deployment, patching, software distribution, inventory and compliance activities, reporting, and automation using tools such as PowerShell. The position primarily supports Windows and macOS environments and may also support Linux and other specialized computing environments.

Additional work includes evaluating equipment and upgrades; performing equipment relocations, replacements, and modifications; coordinating endpoint deployments with department personnel; transferring data in accordance with University and OIT security requirements; maintaining accurate technical and service documentation; and supporting device inventory, lifecycle, and secure surplus processes.

As an advanced technical support position, the IT Technician 5 independently troubleshoots complex endpoint issues, identifies and documents root causes, develops repeatable solutions, improves technical processes where appropriate, communicates with technical and non-technical customers, and collaborates with other OIT teams when additional expertise is needed. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to change based on organizational needs.

Requirements

• High school graduation or equivalent education and two years of IT work experience installing, maintaining, and repairing network workstation hardware and software; OR one year of relevant experience as an IT Technician 4 in Nevada State service; OR an equivalent combination of education and experience.
• A valid Class C Nevada driver’s license or higher operator’s license is required at appointment and as a condition of continued employment.

Nice To Haves

• Experience supporting and administering endpoint devices in large or complex enterprise environments, including Windows and macOS and preferably Linux.
• Experience managing endpoint platforms and systems, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM), Jamf Pro, Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
• Experience deploying and managing operating systems, applications, printers, and hardware and software inventories.
• Experience implementing endpoint security, compliance, and device management practices.
• Experience using PowerShell or other scripting and automation technologies.
• Experience performing advanced technical troubleshooting and resolving complex hardware and software issues.
• Experience developing and maintaining technical documentation, procedures, and standardized solutions.
• Ability to communicate effectively with technical and non-technical customers and collaborate with IT teams and departments.

Responsibilities

• Support deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across the central campus and offsite locations.
• Support institutionally managed desktops, laptops, tablets, smartphones, printers, and related peripherals.
• Diagnose and resolve hardware, software, operating system, connectivity, authentication, and peripheral issues.
• Install, configure, and troubleshoot enterprise, academic, research, and specialized applications.
• Use endpoint management, RMM, and remote support tools to provision, configure, monitor, maintain, secure, and troubleshoot devices.
• Perform operating system and application deployment, patching, software distribution, inventory and compliance activities, reporting, and automation.
• Support Windows and macOS environments, and potentially Linux and other specialized computing environments.
• Evaluate equipment and upgrades; perform equipment relocations, replacements, and modifications.
• Coordinate endpoint deployments with department personnel and transfer data according to University and OIT security requirements.
• Maintain technical and service documentation and support device inventory, lifecycle, and secure surplus processes.
• Independently troubleshoot complex endpoint issues, identify and document root causes, develop repeatable solutions, and improve technical processes where appropriate.
• Communicate effectively with technical and non-technical customers and collaborate with other OIT teams.

Benefits

• Enrollment in the Public Employees’ Retirement System of Nevada (PERS) upon hire.
• Health insurance options, including dental and vision.
• Life insurance.
• Annual and sick leave.
• E. L. Wiegand Fitness Center annual or semester memberships, with spouse/domestic partner membership options.
• Mountain EAP counseling and advising services for employees and eligible dependents.
• Classified Staff Grants-In-Aid Benefit.
• Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of eligible classified employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED