IT Technician 5

State of Nevada•Las Vegas, NV

1d•Onsite

About The Position

Nevada Department of Wildlife is recruiting for IT Technician 5 within the Data and Technology Services Division. The position supports all aspects of the Department’s IT infrastructure, including desktop computer support, hardware deployment, maintenance, and help desk requests. Other responsibilities include software management and support including O365; Printer and print server management; Installing and troubleshooting local and wide area networks; Installing and maintaining physical and virtual servers; Active Directory user account creation and management; End user hardware configuration; Serve as the lead technical support specialist for agency meetings, conferences, and other event venues, ensuring reliable operation of audiovisual, networking, and IT systems; and Mobile device management. The incumbent will travel within the State of Nevada up to 30% to other NDOW offices. Incumbent will support the physical and digital installation, configuration, monitoring, and maintenance of hardware and software associated with the functions listed above, along with ensuring security requirements are met regarding networking, server and computer configuration and use, mobile devices, and other aspects of IT infrastructure. This includes specialized security requirements for Law Enforcement infrastructure. Excellent written and verbal communication skills are desired to support and train Department staff on the use of IT services. The position requires attention to detail and high levels of organization, as well as the ability to prioritize and accomplish diverse tasks in a timely and efficient manner. Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Requirements

Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience.
Working knowledge of installation, maintenance, and configuration of workstations and applications.
Working knowledge of network connectivity with regard to network interface cards, IP addressing configurations, and DNS settings.
General knowledge of IP addressing schemes and subnet configuration.
Ability to install and maintain work group operating systems.
Ability to identify and correct hardware and software problems.
Ability to provide effective customer service to users.
Ability to communicate effectively orally and in writing.
Ability to upgrade hardware components on the base unit.
Ability to configure applications for optimum performance.
Ability to establish and maintain effective working relationships with others.
Ability to interview users to identify needs and resolve workstation issues.

Nice To Haves

Excellent written and verbal communication skills are desired to support and train Department staff on the use of IT services.
Attention to detail and high levels of organization.
Ability to prioritize and accomplish diverse tasks in a timely and efficient manner.

Responsibilities

Supports all aspects of the Department’s IT infrastructure, including desktop computer support, hardware deployment, maintenance, and help desk requests.
Manages and supports software, including O365.
Manages printers and print servers.
Installs and troubleshoots local and wide area networks.
Installs and maintains physical and virtual servers.
Manages Active Directory user accounts.
Configures end-user hardware.
Serves as the lead technical support specialist for agency meetings, conferences, and other event venues, ensuring reliable operation of audiovisual, networking, and IT systems.
Manages mobile devices.
Supports the physical and digital installation, configuration, monitoring, and maintenance of hardware and software.
Ensures security requirements are met regarding networking, server and computer configuration and use, mobile devices, and other aspects of IT infrastructure, including specialized security requirements for Law Enforcement infrastructure.
Participates in the development and revision of policies and procedures related to a functional area.
Reviews policies and procedures for changes applicable to IT.
Maintains operations, tasks, security, and/or functional area logs.
Reviews instructions from other IT staff and corrects or returns for revisions as necessary.
Performs related duties as assigned.
Provides network support for work group business functions.
Enables data transfer, peripheral sharing, and applications sharing within the work group, including wireless transport methods.
Performs duties in accordance with established standards for hardware, software, and work group functionality.