IT Technician 4

State of Nevada•Nevada, NV

1d•Hybrid

About The Position

The Aging and Disability Services Division is recruiting for an IT Technician 4 in Reno/Sparks or Las Vegas. This position will monitor help desk users, support calls and email requests and ensure all calls and requests are recorded and tracked using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; assist with logon/logoff procedures for mainframes, servers, and the network; determine the nature of outages and contact the appropriate person or company. Typical tasks include assisting users with network, application, system, instructing users on PC operation and faults; assisting IT staff with installations or resolutions as required; and identifying Internet protocol (IP) addresses for failed network connectivity issues. This position requires lifting and moving up to 50 pounds. ADSD fosters a positive, inclusive and diverse work environment that values innovation, teamwork and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging- connecting Nevadans to services and improving their quality of life.

Requirements

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role.
OR one year of relevant experience as an IT Technician III in Nevada State service.
OR an equivalent combination of education and experience.
Detailed knowledge of commercially available operating systems and applications used by the agency.
Detailed knowledge of help desk applications configuration as used for change/problem management.
Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system.
Detailed knowledge of user password security principles and practices.
Working knowledge of database principles.
Working knowledge of network domains and login procedures.
Working knowledge of web browser capabilities and the difference between intranets and the Internet.
General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications.
General knowledge of network troubleshooting.
Ability to create and use disk images.
Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy.
Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors.
Ability to restore data from backup media.

Responsibilities

Monitor help desk users, support calls and email requests and ensure all calls and requests are recorded and tracked using the help desk application.
Identify and decide how to resolve problems themselves or through appropriate referral.
Assist with logon/logoff procedures for mainframes, servers, and the network.
Determine the nature of outages and contact the appropriate person or company.
Assist users with network, application, system issues.
Instruct users on PC operation and faults.
Assist IT staff with installations or resolutions as required.
Identify Internet protocol (IP) addresses for failed network connectivity issues.
Participate in the development and revision of policies and procedures related to a functional area.
Review policies and procedures for changes applicable to IT.
Maintain operations, tasks, security, and/or functional area logs.
Review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
Serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower.