IT Technician 4

State of Nevada•Carson City, NV

2d•Hybrid

About The Position

The Nevada Health Authority (NVHA) is seeking an Information Technology (IT) Technician 4 in Carson City. This position serves as the first tier of support for the NVHA help desk, responding to incoming calls and tickets and escalating issues to senior IT staff when necessary. Responsibilities include performing routine maintenance on end-user workstations, troubleshooting hardware and software issues, and providing initial and ongoing training for agency-approved software and systems. The role assists with managing user accounts in Windows Active Directory, configuring access controls—including the agency’s C-CURE system—and supporting hardware and software license tracking for IT Operations and the help desk. Additional duties include assisting users with video-conferencing platforms such as Webex, Zoom, and Microsoft Teams (including Teams Rooms), and updating the agency’s Internet site (Ektron) as needed. This position is based out of the Reno District Office and requires up to 50% travel to support multiple offices throughout the state. Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Requirements

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.
Detailed knowledge of commercially available operating systems and applications used by the agency.
Detailed knowledge of help desk applications configuration as used for change/problem management.
Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system.
Detailed knowledge of user password security principles and practices.
Working knowledge of database principles.
Working knowledge of network domains and login procedures.
Working knowledge of web browser capabilities and the difference between intranets and the Internet.
General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications.
General knowledge of network troubleshooting.
Ability to create and use disk images.
Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy.
Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors.
Ability to restore data from backup media.

Responsibilities

Serve as the first tier of support for the NVHA help desk, responding to incoming calls and tickets and escalating issues to senior IT staff when necessary.
Perform routine maintenance on end-user workstations.
Troubleshoot hardware and software issues.
Provide initial and ongoing training for agency-approved software and systems.
Assist with managing user accounts in Windows Active Directory.
Configure access controls, including the agency’s C-CURE system.
Support hardware and software license tracking for IT Operations and the help desk.
Assist users with video-conferencing platforms such as Webex, Zoom, and Microsoft Teams (including Teams Rooms).
Update the agency’s Internet site (Ektron) as needed.
Participate in the development and revision of policies and procedures related to a functional area.
Review policies and procedures for changes applicable to IT.
Maintain operations, tasks, security, and/or functional area logs.
Review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
Provide training to IT Technicians at the same level or lower.