IT Technician 4

State of Nevada • Las Vegas, NV

14h • Onsite

About The Position

This recruitment may close without further notice depending on the number of applications received. Applicants are encouraged to apply as soon as possible. Job Summary Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency. This position is within the Client Services Division located in Las Vegas. The ideal incumbent will have demonstrable technical abilities with Windows OS, computer hardware and providing excellent customer service. The position’s primary responsibilities include installing, configuring, deploying, monitoring, troubleshooting, and maintaining computers, mobile devices, peripherals, and servicing video conference devices throughout the State of Nevada. This position provides end user support and may deal with key stakeholders so communicating clearly and effectively while providing customer support in a timely and professional manner is essential. Travel is likely required when remote control tools or phone calls cannot solve the problem.

Requirements

• Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.
• Demonstrable technical abilities with Windows OS, computer hardware and providing excellent customer service.
• Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices.
• Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.
• General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting.
• Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.

Responsibilities

• Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
• Perform related duties as assigned.
• Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower.
• For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level.
• Install, configure, deploy, monitor, troubleshoot, and maintain computers, mobile devices, peripherals, and servicing video conference devices throughout the State of Nevada.
• Provide end user support.
• Communicate clearly and effectively while providing customer support in a timely and professional manner.
• Travel is likely required when remote control tools or phone calls cannot solve the problem.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED