IT Technician 2 - Northern Area Extension (Reno, NV)

Nevada System of Higher Education • Reno, NV

7d • Onsite

About The Position

The University of Nevada, Reno Extension is seeking a customer-focused and technically skilled IT Technician 2 to provide frontline technology support for Extension faculty and staff across Northern Nevada. The role helps employees access the technology and support needed to deliver educational programs, research, and community outreach. It involves troubleshooting computer and software issues, deploying equipment, and supporting classroom and meeting technology.

Reporting to the IT Administrator, the IT Technician 2 provides technical support and technology services to Extension faculty and staff. The position assists with hardware, software, workstation, peripheral, printer, and connectivity issues; deploys and maintains technology equipment; supports meeting and classroom technology; maintains inventory and asset records; and participates in technology projects and operational initiatives. Strong customer service, technical troubleshooting, and communication skills are required.

This is a full-time, 40-hour-per-week position with a typical Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m., subject to change based on operational needs. Travel between Extension offices and program locations may be required to install, maintain, or troubleshoot technology equipment. University vehicles may be available after required driver authorization and training; approved business travel in a personal vehicle may qualify for mileage reimbursement under University and State policies.

Requirements

• Graduate from high school or equivalent and have three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, including one year of IT work experience in a user support role; or have one year of relevant experience as an IT Technician I in Nevada State service; or have an equivalent combination of education and experience.
• Hold a valid Class C driver’s license or higher operator’s license within 30 days of appointment.
• Complete a fingerprinting/background check.
• Strong customer service skills, technical troubleshooting abilities, and effective communication with users of varying technical backgrounds.

Nice To Haves

• Experience providing desktop or help desk support in a professional environment.
• Experience supporting Microsoft Office 365 and Windows-based workstations.
• Experience deploying and configuring computers, printers, and peripheral devices.
• Experience maintaining technology inventory and asset tracking systems.
• Strong customer service and end-user support skills.
• Experience supporting classroom, training, or conference room technology.
• Ability to explain technical concepts to individuals with varying levels of technical expertise.

Responsibilities

• Provide technical support for computer hardware, software, printers, peripherals, and workstation connectivity issues.
• Configure, deploy, maintain, and troubleshoot computers and technology equipment used throughout Extension.
• Support classroom, conference room, and meeting technology to ensure a positive user experience.
• Maintain technology inventory records, asset tracking systems, and service documentation.
• Participate in technology projects, equipment upgrades, software implementations, and operational initiatives.
• Travel between Extension offices and program locations as needed to install, maintain, or troubleshoot technology equipment.

Benefits

• Enrollment in the Public Employees’ Retirement System of Nevada (PERS) upon hire.
• Health insurance options, including dental and vision.
• Life insurance and long-term disability.
• Generous annual and sick leave.
• Annual or semester membership and family membership options at the E. L. Wiegand Fitness Center.
• Discounts offered by local businesses to WolfCard holders.
• Mountain EAP counseling and advising services for employees and eligible dependents.
• Grant-in-aid tuition benefit for classified employees taking courses applicable to a degree or related to their job.
• Classified Employee Family Opportunity Program for eligible spouses, domestic partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED