IT Technical Support Specialist- Full-Time
About The Position
Healthy Community Health Centers (HCHC) is seeking a dedicated IT Technical Support Specialist to support our mission-driven, patient-centered environment. As part of a collaborative healthcare team, this customer-facing role provides technical assistance for computer hardware, software, applications, and monitoring systems that support clinical and administrative operations. Working within an FQHC setting requires a high level of flexibility, responsiveness, and teamwork. The IT Technical Support Specialist plays a critical role in ensuring technology supports seamless patient care, particularly in fast-paced and resource-sensitive environments. This position requires adaptability, strong communication, and a commitment to delivering reliable, compassionate support to staff serving diverse patient populations.
Requirements
- Bachelor’s degree in IT related field or appropriate work experience.
- Minimum of 1 year of experience in an IT support environment
- Sufficient hearing to perform essential job functions.
- Ability to communicate effectively with team members in-person and virtually.
- Primarily sedentary role with regular periods of walking and travel to support IT issues and deliver training.
- Ability to lift, carry, and handle equipment and supplies as required.
Nice To Haves
- No specific certification or licensure required
Responsibilities
- Provide timely, customer-focused technical support to clinical and administrative staff, both remotely and in person
- Diagnose and resolve issues related to hardware, software, applications, and network-connected devices
- Collaborate closely with interdisciplinary teams to ensure IT systems effectively support patient care delivery
- Demonstrate flexibility in prioritizing and responding to urgent technical needs across multiple sites and departments
- Document, track, and manage support requests, resolutions, and system updates in accordance with organizational standards
- Escalate complex issues to higher-level IT teams while maintaining communication with impacted users
- Install, configure, and maintain IT hardware and software systems to ensure optimal performance
- Proactively monitor systems and applications to identify performance concerns and potential security risks
- Apply updates, patches, and security measures to maintain system integrity and compliance
- Assist with maintaining uptime and functionality of systems critical to patient care operations
- Provide clear, user-friendly technical guidance to individuals with varying levels of IT proficiency
- Translate technical solutions into practical, understandable terms for non-technical users
- Deliver training and ongoing guidance on IT best practices, including cybersecurity awareness
- Maintain a collaborative, team-oriented approach when working with staff, vendors, and IT colleagues
- Work both independently and as part of a supportive, team-based IT environment
- Partner with clinical, administrative, and leadership teams to implement and sustain effective technology solutions
- Adapt to changing priorities and shifting demands in a dynamic healthcare environment
- Support a culture of service excellence, inclusivity, and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
