IT/Technical Support Specialist

Postpartum Support International • Remote, United States, OR

15h • Remote

About The Position

Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).
The IT/Technical Support Specialist provides essential maintenance and diagnostic troubleshooting for applications utilized in delivering National Maternal Mental Health Hotline services. Collaborating with internal teams, the Specialist identifies issues and implements prompt resolutions. This role acts as a project coordinator for technology enhancements and upgrades, while offering continuous training and guidance to Hotline personnel. Responsibilities encompass the implementation, optimization, and management of technical systems for the hotline, webinars, learning management platforms, provider directories, and telephony infrastructure.
IT/Technical Support Specialists deliver hardware and software assistance to NMMHH counselors, working in tandem with team members to resolve issues via remote and telephonic support. This position involves reviewing operational workflows and providing technical expertise to mitigate business technology challenges. In this capacity, you maintain critical infrastructure and provide ongoing support to hotline operators, ensuring systems function efficiently. Your technical proficiency is vital to maintaining smooth hotline operations, enabling our team to provide high-quality assistance to those seeking help.

Requirements

• 3–5 years of experience in technical support, or a related role.
• High school diploma/GED required.
• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS).
• Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
• Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms.
• Must utilize a quiet and secure office space for privacy and confidentiality.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly.
• The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience preferred.

Responsibilities

• Provides essential maintenance and diagnostic troubleshooting for applications utilized in delivering National Maternal Mental Health Hotline services.
• Collaborates with internal teams to identify issues and implement prompt resolutions.
• Acts as a project coordinator for technology enhancements and upgrades.
• Offers continuous training and guidance to Hotline personnel.
• Implements, optimizes, and manages technical systems for the hotline, webinars, learning management platforms, provider directories, and telephony infrastructure.
• Delivers hardware and software assistance to NMMHH counselors, working in tandem with team members to resolve issues via remote and telephonic support.
• Reviews operational workflows and provides technical expertise to mitigate business technology challenges.
• Maintains critical infrastructure and provides ongoing support to hotline operators, ensuring systems function efficiently.

Benefits

• medical, dental, and vision coverage
• Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
• Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities
• Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED