IT Technical Support Specialist - Hybrid
About The Position
Sentara Healthcare is seeking an IT Technical Support Specialist to join their IT help desk support team. This is a hybrid position with the potential for remote work. The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts) with rotating weekends. This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume. The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues. The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
Requirements
- Experience providing technical support in a call center environment.
- Strong troubleshooting skills for hardware, software, and basic networking issues.
- Ability to clearly explain technical solutions to non-technical users.
- Proficiency in documenting tickets, solving complex issues and escalating issues when needed.
- Customer-focused with the ability to handle high-volume inbound calls.
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls.
- Troubleshooting and resolving technical problems.
- Documenting support activity.
- Escalating complex issues.
- Providing user-friendly guidance to non-technical users.
- Analyzing system performance and proactively identifying potential issues.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
