IT Technical Support Specialist 1-2-3 (CPG)
State of Louisiana•Lake Charles, LA
•Onsite
About The Position
The Port of Lake Charles is seeking applicants for the position of Information Technology Technical Support Specialist 1-2-3. This is a full-time Civil Service position. Duties include, but are not limited to, administering and maintaining the information technology/computer network systems for the Port; installing computer networks; monitoring exchange servers; and providing technical support to over 100 employee users. Strong skills in Internet Technology troubleshooting are preferred.
Requirements
- Three years of experience in information technology
- Six years of full-time work experience in any field plus one year of experience in information technology
- An associate's degree in information technology plus one year of experience in information technology
- A bachelor’s degree plus one year of experience in information technology
- A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field
- Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
- A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Nice To Haves
- Strong skills in Internet Technology troubleshooting are preferred.
Responsibilities
- Installs computer networks and provides day-to-day end user support by identifying, analyzing, testing, and correcting program, machinery, data or procedural problems
- Performs hardware upgrades on servers, computers, and devices, including printers, hubs, and print servers.
- Troubleshoots network performance and problem connections.
- Updates emergency recovery disks on servers.
- Implements and maintains database security, maintenance utilities and documentation
- Maintains and monitors remote access of computer system.
- Maintain accurate documentation of systems, configurations, and procedures
- Attends conferences and seminars regarding industry trends and new technologies to stay current.
- Maintains current anti-virus and anti-spyware software and updates on all servers and computers of the district.
- Monitors daily backups, database verifications, statistics and reports
- Makes additions, changes and corrections to the district’s website and FTP site
- Serves as a secondary contact for software and hardware vendors and assists management in determining the need for new system requirements or needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
