IT Technical Support Representative

The Weitz Company / Contrack Watts, Inc.•Des Moines, IA

3d•Hybrid

About The Position

The Weitz Company is hiring an Information Technology (IT) Technical Support Representative (TSR) to serve as the front-line contact for IT inquiries, ensuring a positive experience for both internal and external requests. This role is responsible for having a general knowledge of assigned focus areas. A TSR is responsible for insuring the completion or escalation of all incoming requests and incidents. If you are an IT professional who enjoys providing an excellent level of service to internal and external customers, this could be a great role for you! The Weitz Company has been Building a Better Way since 1855. We are a full-service construction company, general contractor, design-builder, and construction manager with office locations throughout the United States. We believe our employees to be our most valuable asset, and we are committed to growing a diverse and inclusive culture that inspires, motivates, and continuously improves.

Requirements

2+ years of experience in an IT-related role
Associate’s degree or higher in an IT related field is preferred
Ability to problem solve and think critically
Excellent customer service skills and comfortable talking to customers/internal employees
High level of confidentiality and adaptability
Self-motivated with strong time management skills
Excellent written and verbal communication skills
Team-oriented
Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to learn additional specific job-related software upon hire
Must be able to work in the office 4 days per week – position allows the ability to work remote 1 day per week upon successful completion of training

Responsibilities

Field day-to-day requests and issues related to assigned areas such as desktops, laptops, printers, scanning, network connectivity, mobile devices, and/or jobsites
Prioritize issues to provide timely support and resolution
Identify and recognize inquiries that require advanced technical support; escalate inquiry to the appropriate level of internal technical support
Read, understand, and apply complex technical information while explaining information to others in a way that is easy to understand
Build relationships by providing excellent customer service via multiple methods of communication including phone, in-person, and remote sessions
Work independently and complete tasks with minimal oversight