IT Technical Support
About The Position
We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments. This role is hands-on and covers a wide range of IT responsibilities including Tier II support, hardware/software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams. Strong communication, problem-solving skills, and the ability to work independently are essential. Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow is highly valued.
Requirements
- 4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment that has both office-based and remote end-users.
- Experience meeting all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of IT globally.
- Excellent Customer Service skills
- Must be able to work alone and with remote teams.
- Strong analytical, problem solving & communication skills
Nice To Haves
- Windows Autopilot & SCCM a plus
- FortiClient a plus
- ServiceNow (SNOW) service management experience a plus
- Degree in Computer Science or Information Technology – Desired
- CompTIA A+ or MCP certifications - Desired
Responsibilities
- Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users
- Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
- Management of user rights and security settings at desktop/laptop computer level
- Rollout experience of large Windows upgrades
- Hardware support of LAN based printers and local printers
- Desktop/Laptop imaging solutions – Windows Autopilot & SCCM a plus
- Remote access tools such as RDP or TeamViewer
- Active directory management tools such as Microsoft’s Group Policy Management Console (GPMC)
- Support of Microsoft Windows 11, Microsoft Outlook, Office365
- Support of Microsoft Teams
- Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)
- Implementation, administration and support of backup technologies for hardware and software
- Implementation and support of anti-virus solutions
- Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
- Installation and connectivity support for approved handheld devices – activating iPhone, Android, using Microsoft InTune
- Laptop & Peripherals Equipment Order Process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
