IT Technical Support Engineer

Florida Cancer Specialists & Research Institute•Daytona Beach, FL

2d•Hybrid

About The Position

The IT Technical Support Engineer position provides rotational support for clinics with hands-on technical support and training. This role ensures that the Tier 1 vendor provides timely resolution to tickets, monitors tickets by clinic to detect trends in technology issues, and collaborates with the SD Corporate team to implement solutions. The position requires travel to designated regional clinics to support daily technical operational issues and involves Customer Relationship Management support for the technology infrastructure, including addressing issues, risks, mitigation plans, clinic documentation, communication to the IT group for clinic needs, and driving customer satisfaction.

Requirements

Bachelor’s degree in computer science preferred.
2-5 years Help Desk experience.
Proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Background, drug, and nicotine screens.
All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening.
As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
FCS is a drug-free workplace, and all new hires will be subject to drug/nicotine testing.
Medical Marijuana cards are not recognized.

Nice To Haves

ITIL, Microsoft, MAC, Citrix, UniPrint certifications/licenses (Desired).

Responsibilities

Provide rotational support for clinics with hands-on technical support and training.
Ensure the Tier 1 vendor provides timely resolution to tickets.
Monitor tickets by clinic to detect trends in technology issues.
Work with the SD Corporate team to implement solutions.
Travel to designated regional clinics to support daily technical operational issues.
Provide Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction).