IT Technical Support Engineer

Florida Cancer Specialists•Ormond Beach, FL

4d•Hybrid

About The Position

The IT Technical Support Engineer position provides rotational support for our clinics with “Hands On” technical support and training. This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions. This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required. This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction).

Requirements

Bachelor’s degree in computer science preferred.
2-5 years Help Desk experience.
Proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Must pass background, drug, and nicotine screens.
Must receive various vaccinations, including the influenza vaccine, barring an approved exemption.
Must pass drug/nicotine testing. Medical Marijuana cards are not recognized.

Nice To Haves

ITIL, Microsoft, MAC, Citrix, UniPrint certifications/licenses are desired.

Responsibilities

Provides rotational support for clinics with “Hands On” technical support and training.
Ensures that the Tier 1 vendor is providing timely resolution to tickets.
Monitors tickets by clinic to detect trends in technology issues and works with the SD Corporate team to implement solutions.
Travels to designated regional clinics to support daily technical operational issues, as required.
Provides Customer Relationship Management support as it applies to the technology infrastructure, including issues, risks, mitigation plans, clinic documentation, communication to the IT group for clinic needs, and driving customer satisfaction.