IT Technical Specialist

Honeywell Aerospace • Minneapolis, MN

2d • Onsite

About The Position

As an IT Technical Specialist at Honeywell, you will provide technical support and troubleshooting to ensure the smooth operation of IT systems supporting Commercial Navigation Software, while also addressing site-specific IT needs. You will use your IT hardware and software expertise to resolve technical issues and maintain an efficient technology infrastructure. The role is based onsite in Minneapolis, Minnesota, and reports directly to the Senior Software Engineering Manager. Travel may be required for infrastructure deployments and support.

The position supports organizational productivity by keeping IT systems running smoothly, resolving issues, and providing customer support. It includes maintaining and improving systems, coordinating with global IT teams and vendors, supporting local and global initiatives, and ensuring compliance with Honeywell standards and processes.

Candidates must be a U.S. person, defined as a U.S. citizen, U.S. permanent resident, or someone with protected status in the U.S. under asylum or refugee status.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in IT technical support or a related role.
• Strong technical skills and knowledge of IT hardware and software.
• Excellent problem-solving and troubleshooting abilities.
• Knowledge of Service Management platforms and/or methodology.
• Demonstrated initiative and ownership in resolving critical IT issues.
• Must be a U.S. person: a U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Nice To Haves

• Bachelor's degree in IT or a related field.
• Experience with DevOps toolchains and working knowledge of CI/CD tools such as Bamboo, Docker, or Jenkins.
• Initiative in seeking improvement opportunities.
• Tool scripting experience in Python, Bash, or similar.
• Experience with multiple operating systems, such as Windows and Linux.
• Experience with virtualization technologies such as VXRail, vSAN, and VCF/NSX.
• Certifications in relevant IT technologies.
• Experience providing customer support.
• Strong communication and interpersonal skills.
• Strong knowledge of Windows Server 2019/2016/2012 or RHEL Linux 8.X.
• Ability to work in a fast-paced and dynamic environment.
• CCNA certification; CCNP is desired but not required.
• 3–5 years of experience in operational support of an enterprise infrastructure ecosystem.

Responsibilities

• Provide technical support and troubleshoot hardware and software issues.
• Install, configure, and maintain IT systems and applications.
• Manage IT tickets and coordinate resolution with global IT teams.
• Partner with cross-functional teams to resolve complex technical issues.
• Ensure the security, reliability, and integrity of IT systems and data.
• Maintain IT documentation, procedures, and standards.
• Support onsite infrastructure, networks, and virtualized environments.
• Implement new technologies and facilitate workload migrations.
• Serve as an escalation point and manage vendor relationships.
• Support IT transformation, service improvement, and business initiatives.
• Ensure compliance with Honeywell standards, policies, and processes.
• Collaborate with stakeholders on projects and process improvements.
• Represent IT in site leadership meetings and business discussions.
• Gather business requirements and coordinate solution delivery.
• Support local projects and global standardization efforts.
• Travel as needed for infrastructure deployments and support.
• Perform other duties as assigned.
• Ensure the Commercial Navigation lab is well maintained using 5S.

Benefits

• Employer-subsidized medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• 401(k) match.
• Flexible spending accounts and health savings accounts.
• Employee assistance program.
• Educational assistance.
• Parental leave.
• 12 paid holidays.
• Paid time off for vacation, personal, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED