IT Technical Specialist

Honeywell Aerospace • Minneapolis, MN

1d • Onsite

About The Position

As an IT Technical Specialist at Honeywell Aerospace, you will provide technical support and troubleshooting to help ensure the smooth operation of IT systems, particularly those supporting Commercial Navigation Software. The role divides time between Commercial Navigation Software IT infrastructure and site-specific IT needs. You will work onsite in Minneapolis, Minnesota, and report to the Senior Software Engineering Manager. The position supports organizational productivity by maintaining reliable and efficient IT systems and delivering customer support.

The role includes supporting and maintaining hardware, software, networks, and virtualized environments; coordinating incident resolution with global IT teams; supporting infrastructure deployments and migrations; and contributing to IT transformation, service improvement, projects, and global standardization. Travel may be required as needed. Candidates must be U.S. persons under export-control rules and authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in IT technical support or a related role.
• Strong technical skills and knowledge of IT hardware and software.
• Excellent problem-solving and troubleshooting abilities.
• Knowledge of Service Management platforms and/or methodology.
• Demonstrated initiative and ownership in resolving critical IT issues.
• Must be a U.S. person as defined by applicable U.S. export-control laws and regulations.
• Must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Nice To Haves

• Bachelor's degree in IT or a related field.
• Experience with DevOps toolchains and working knowledge of CI/CD tools such as Bamboo, Docker, or Jenkins.
• Proactively seeking improvement initiatives.
• Tool scripting experience in Python, Bash, or similar.
• Experience with multiple operating systems, such as Windows and Linux.
• Experience with virtualization technologies such as VXRail, vSAN, and VCF/NSX.
• Certifications in relevant IT technologies.
• Experience providing customer support.
• Strong communication and interpersonal skills.
• Strong knowledge of Windows Server 2019/2016/2012 or RHEL Linux 8.x.
• Ability to work in a fast-paced and dynamic environment.
• CCNA certification; CCNP is desired but not required.
• 3–5 years of experience in operational support of an enterprise infrastructure ecosystem.

Responsibilities

• Provide technical support and troubleshoot hardware and software issues.
• Install, configure, and maintain IT systems and applications.
• Manage IT tickets and coordinate resolution with global IT teams.
• Partner with cross-functional teams to resolve complex technical issues.
• Ensure the security, reliability, and integrity of IT systems and data.
• Maintain IT documentation, procedures, and standards.
• Support on-site infrastructure, networks, and virtualized environments.
• Implement new technologies and facilitate workload migrations.
• Serve as an escalation point and manage vendor relationships.
• Support IT transformation, service improvement, and business initiatives.
• Ensure compliance with Honeywell standards, policies, and processes.
• Collaborate with stakeholders on projects and process improvements.
• Represent IT in site leadership meetings and business discussions.
• Gather business requirements and coordinate solution delivery.
• Support local projects and global standardization efforts.
• Travel as needed for infrastructure deployments and support.
• Ensure the Commercial Navigation lab is well maintained using 5S practices.
• Perform other duties as assigned.

Benefits

• Employer-subsidized medical, dental, vision, and life insurance
• Short-term and long-term disability coverage
• 401(k) match
• Flexible spending accounts and health savings accounts
• Employee assistance program
• Educational assistance
• Parental leave
• 12 paid holidays
• Paid time off for vacation, personal, and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED