IT Technical Services Administrator
EquiTrust Life Insurance Company•West Des Moines, IA
•Onsite
About The Position
As an IT Technical Services Administrator, you will provide hands-on technical support that helps keep our employees connected, productive, and equipped with reliable technology. You will serve as a senior technical resource for deskside support and complex troubleshooting while supporting end-user equipment, software, audio/video solutions, and other workplace technologies. You will also help improve support processes, lead technical projects, and share your knowledge with other team members. We are looking for a customer-focused technology professional who enjoys troubleshooting, collaborating with others, and finding practical solutions that improve the employee technology experience.
Requirements
- High school diploma or equivalent required
- Experience providing desktop, deskside, or end-user technology support in a professional environment
- Experience troubleshooting and supporting computers, peripherals, operating systems, software, and related workplace technologies
- Experience with equipment deployment, imaging, inventory management, vulnerability remediation, and technical support processes
- Advanced knowledge of Windows desktop operating systems, Microsoft Office, macOS, and end-user technology environments
- Experience with Active Directory administration and hardware/software support for desktops, laptops, printers, and peripherals
- Strong troubleshooting and problem-solving skills with the ability to diagnose complex technical issues
- Experience with equipment imaging, deployment, inventory management, recovery, patching, malware remediation, and system updates
- Familiarity with ITSM ticketing systems, incident management, and established technology support processes
- Strong customer service and communication skills with the ability to explain technical information to users with varying levels of technical knowledge
- Ability to learn and support enterprise audio/video conferencing technologies and other evolving workplace solutions
- Strong organizational skills, attention to detail, and ability to manage multiple priorities while meeting deadlines
- Ability to collaborate effectively, share knowledge, and provide guidance to other team members
- Ability to work at a computer for extended periods and perform hands-on installation, configuration, and troubleshooting of technology equipment
- Occasional standing, walking, bending, reaching, pushing/pulling, and lifting up to 20 pounds
- Ability to communicate effectively in a professional work environment
Nice To Haves
- Vocational/trade-school certification or an associate’s or bachelor’s degree in Computer Science, Information Systems, Information Security, Network Security, or a related technology field preferred
- Relevant professional, internship, and hands-on technical experience may be considered based on education and background
- Microsoft, CompTIA, or other relevant technical certifications are a plus
- Occasional after-hours support may be required for production systems and night processing
Responsibilities
- Provide advanced deskside and Tier 3 technical support for computers, peripherals, software, mobile devices, and other end-user technologies
- Build, configure, deploy, maintain, and troubleshoot PCs, phones, printers, scanners, and related workplace technology
- Diagnose and resolve complex hardware, software, operating system, and desktop infrastructure issues while meeting established service levels
- Support Active Directory, Outlook, Exchange, endpoint technologies, software installations, patches, and system updates
- Manage end-user equipment throughout its lifecycle, including imaging, inventory, deployment, recovery, and replacement
- Identify recurring technical issues and trends, develop preventive solutions and documentation, and recommend opportunities to improve service delivery
- Support enterprise audio/video conferencing solutions and assist with night processing and production operations as needed
- Lead or contribute to higher-profile technical projects and evaluate new end-user technologies against business and technical requirements
- Provide technical guidance and mentorship to team members while partnering with IT Support Services and other technology teams
- Deliver responsive, inclusive, and customer-focused support while following established change and problem management practices
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
