IT Intern, Technical Services

Harford Mutual Insurance Group • Bel Air, MD

5d

About The Position

Harford Mutual Insurance Group is seeking an IT intern to support the Tech Services IT team over the summer of 2027. This position is designed for individuals currently enrolled in an accredited college or university, pursuing career opportunities in information technology. The internship offers hands-on experience in supporting enterprise technology operations, endpoint management, customer support, and cybersecurity initiatives within a professional insurance setting.

Requirements

• Must be a full-time undergraduate or graduate student pursuing a degree in Information Technology or a related field.
• Foundational knowledge of Microsoft Windows operating systems, hardware troubleshooting, and basic networking concepts preferred.
• Familiarity with Microsoft 365 and help desk or customer service practices.
• Exposure to PowerShell scripting is a plus.
• Strong problem-solving and resourcefulness skills.
• Ability to thrive in a fast-paced environment with frequent deadlines; high-energy, self-motivated, and proactive.
• Strong oral, written, and interpersonal communication skills.
• Strong collaboration skills and the ability to work effectively both independently and as part of a team.
• Flexibility and the ability to quickly adapt to change.
• Desire to learn and grow within the field of IT.
• Customer-service oriented, with a professional and approachable demeanor.
• Security-conscious and detail-oriented, with an understanding of the importance of protecting sensitive information.

Responsibilities

• Support the Technical Services team with ongoing projects, which may include deploying new workstations and reimaging existing workstations.
• Upgrade operating systems and enterprise software.
• Update, organize, and maintain IT documentation.
• Support asset lifecycle management activities.
• Assist with monthly security patching and vulnerability remediation for workstations.
• Respond to, triage, and document end-user support requests through ticketing systems, escalating as appropriate.
• Assist with endpoint management activities, including Microsoft Intune, workstation deployments, and hardware lifecycle management.
• Participate in IT documentation, process improvement, and operational readiness initiatives.

Benefits

• Coached and mentored by Harford Mutual leadership.
• Gain relevant workplace IT experience in a professional enterprise environment.
• Enhance your technical foundation, build professional skills, and develop cross-functional process knowledge.
• Work on tasks that have a measurable impact on our business.
• Build hands-on exposure to enterprise IT service management, endpoint management, vulnerability management, and information security practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed