IT Tech, CoralTree Home Office

CoralTree Hospitality • Englewood, CO

3d • Onsite

About The Position

The IT Tech, CoralTree Home Office provides hands-on, onsite technical support for the CoralTree Home Office in Englewood, CO. This role is the first point of contact for day-to-day technology needs at the Home Office, including hardware, software, network connectivity, and general IT troubleshooting. This role reports to the Eastern Regional Director of IT.

Requirements

• High school diploma or equivalent required
• 1–3 years of hands-on IT support or help desk experience.
• Working knowledge of Windows and/or Mac operating systems, common office software, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to lift and move IT equipment (e.g., monitors, computers) as needed.
• Onsite presence at the Englewood Home Office required.

Nice To Haves

• Associate's degree or relevant IT certification (CompTIA A+, Network+) preferred.

Responsibilities

• Serve as the onsite, hands-on IT support resource for all Home Office staff, resolving hardware, software, and connectivity issues as they arise.
• Set up, maintain, and troubleshoot workstations, laptops, printers, monitors, and other Home Office IT equipment.
• Support day-to-day network connectivity and WiFi at the Home Office, escalating complex issues to the Security & Infrastructure team.
• Provision equipment, accounts, and access for new Home Office employees, and manage IT offboarding when employees depart.
• Provide first-line support for common software and applications used at the Home Office, escalating application-specific issues to the Applications team as needed.
• Keep documentation current for Home Office IT assets, configurations, and support procedures.
• Coordinate with 3rd Party Support and other vendors on issues that require outside involvement.
• Track and resolve IT support tickets in a timely manner, maintaining clear records of issues and resolutions.

Benefits

• Group medical, dental, vision, life, and disability benefits
• Colorado Family and Medical Leave Program (FAMLI)
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Team member free room night program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED