IT Tech

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

3d•$27 - $33•Onsite

About The Position

The IT Technician will provide technical support and assistance to computer users. The position involves troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter. Duties also include troubleshooting agency site networks.

Requirements

Associates degree and any of the following certifications: CompTIA A+ / AZ-900 — Azure Fundamentals / MS-900 — Microsoft 365 Fundamentals / SC-900 — Security, Compliance, and Identity Fundamentals
Understanding of Windows OS, Group Policy, Active Directory, and Microsoft O365 applications.
Comprehension of networking, hardware and application systems.
Occasional work after hours or weekends.
Must be able to drive agency supplied vehicle to remote offices within NYC.
Ability to lift up to 20 lbs.

Nice To Haves

Bachelor's degree in computer science, information systems or related field preferred.

Responsibilities

Triage, troubleshoot and resolve end user’s IT issues
Set up new computers/laptops.
Troubleshoot desktops and laptops
Troubleshoot networking issues at agency sites.
Knowledge of Active Directory required.
Drive to sites as needed to resolve end user IT issues that require an in-person visit.
Drive to sites as needed to resolve IT infrastructure issues.
Able to physically install networking equipment when necessary (access points, network switches, etc.)
Take initiative on learning agency SaaS platforms.
Work with the rest of IT team to collaborate on solutions.
Troubleshoot issues with full O365 suite (Outlook, teams, sharepoint, one drive)
Maintain asset inventory and utilized asset tracking platform.
Troubleshoot phone issues (VoIP, PBX)
Be able to perform remote troubleshooting using LogMeIn, over the phone and email.
Develop a thorough understanding of agency-specific technology (payroll setup, email system, infrastructure, site layouts, etc)
Performing other duties as assigned in order to fulfill the objectives of this position.

Benefits

Rewarding Work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more