IT Tech Support

VTech Electronics•Arlington Heights, IL

3d•Hybrid

About The Position

The IT Tech Support role is part of the VTech/LeapFrog IT team providing daily support with a wide range of technical issues and holds responsibility for the operation, maintenance and repairs of systems, hardware, software and related infrastructures. Supporting users by phone, email, in-person or remotely, this role will also perform hardware diagnostics, upgrades and repairs as well as respond to issues related to network access and software functionality.

Requirements

Must have in depth knowledge of Microsoft Windows Client environment and Microsoft Office 365.
Must have a strong understanding of Active Directory design, Schema, OU design, AD replication topology, and DC backup/restore procedures.
Ability to work in a Microsoft Windows Server environment including file permissions and client to server application relationships.
Have excellent working knowledge of DNS, DHCP, GPO's, message tracking and performance monitoring.
Experience with Batch/PowerShell Scripting.
Experience and knowledge in fundamental networking principles (TCP/IP, DNS, DHCP, SMTP, SNMP) and Cisco/Meraki networking equipment.
Excellent communication skills and customer service skills.
Able to support remote sites.

Nice To Haves

Experience with CoPilot a plus.
Experience with virtualization a plus.
Knowledge of Linux/MacOS a plus.

Responsibilities

Provide timely technical assistance for issues related to hardware, software, computer systems and general office equipment for local and remote users
Manage deployment and configuration of new computers, including the installation of operating systems, applications, drivers, and departmental system configuration settings
Diagnose root cause of technical problems, implementing solutions to prevent recurrence.
Perform patch management using ManageEngine Endpoint Central and InTune and auditing on routine basis
Document help desk submissions, activity, steps taken and resolution, escalating to other team members as necessary. Compile help desk summaries, trends and recommendations as needed.
Software & license auditing
Test, configure, and evaluate new software packages as requested
Support MS Office and Adobe products as well as support Active Directory domains.
Microsoft 365 Administration of Exchange, Entra, SharePoint, Teams, etc.
Collaborate through communication and teamwork with co-workers, management, clients and others in a courteous, and professional manner
Exercise sound business judgment
Work independently and collaboratively and manage time effectively in order to meet changing deadlines and priorities
Treat all employees, guests and customers and others affiliated with our business with respect
Conform and abide by all laws, regulations, policies, work procedures, instructions and VTech's Rules of Engagement
Conform with all safety rules and use all appropriate safety equipment
Other duties as needed or required