Technology Support Tech - CE IT
About The Position
Campus Enterprises Mission: Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value, and enrichment of the student experience in support of academic success. Purpose: Provide vital support to Campus Enterprises and NC State Dining, providing help with technology needs. Compensation: Students will start at a Tier 3 at $13 per hour. Eligible students will receive longevity raises based on years of service within Campus Enterprises. Work Schedule: Hours will vary. Flexible work schedule Federal Work-Study Eligible
Nice To Haves
- Working knowledge of Windows 11 and familiarity with Mac OS X/iOS
- Basic PC hardware knowledge and understanding
- Ability to communicate and document clearly
- Ability to move computers, install cables, and move lightweight furniture
- Driver's License and ability to drive a state vehicle (background check required)
Responsibilities
- Perform checks to ensure that devices are functioning (run updates via software center and command center)
- Redeploy or upgrade computers using standard methods
- Set up, troubleshoot, and manage tablets, laptops, and phones
- Record inventory as needed in Snipe-IT
- Help with Dining equipment inventory (AIM)
- Work within ServiceNow for ticketing and tracking
- Typical Tier 1 support
Benefits
- Gain experience, grow your skills, and get promoted
- Earn annual raises
- Connect with other students beyond the classroom
- Stand out to future employers
- Build strong relationships with supervisors who can serve as references
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
